Last updated: August 29 2026

Radiant Road Music is operated by Radiant Road Media LLC (“Radiant Road Music”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase a personalised song or jingle, complete a questionnaire, contact us, or otherwise interact with our services.

1. Information we collect

We may collect personal information that you provide directly to us, including:

• your first and last name;

• your email address;

• billing and transaction information;

• information you provide in your personalised music questionnaire;

• your goals, vision, preferences, phrases or ideas you would like included in your song or jingle;

• your musical preferences;

• messages or enquiries you send to us; and

• any other information you voluntarily provide in connection with your order.

Because our products are personalised, some of the information you choose to provide may be personal in nature. Please only provide information that you are comfortable sharing and that is necessary for us to create your music.

2. Payment information

Payments are processed through third-party payment providers.

We do not normally receive or store your full credit or debit card number. Your payment provider handles this information according to its own privacy and security practices.

We may receive limited transaction information such as your name, email address, payment status, order value and transaction reference

3. How we use your information

We may use your information to:

• process and fulfil your order;

• create your personalised song or jingle;

• communicate with you about your order;

• send your completed digital files;

• provide customer support;

• process revisions;

• maintain records of purchases and transactions;

• administer our website and services;

• prevent fraud, misuse or unlawful activity;

• comply with legal, accounting or tax obligations; and

• send marketing communications where you have consented to receive them or where permitted by law.

4. Personalised song information

Information you provide about your goals, desired outcomes, lifestyle, relationships, finances, business, health aspirations or other personal matters is used primarily for the purpose of creating the personalised product you have ordered.

We do not require you to provide highly sensitive or confidential information.

Please do not submit passwords, financial-account credentials, government identification numbers, medical records or other highly sensitive information.

5. Use of third-party and AI-assisted tools

Radiant Road Music may use third-party software, digital tools and artificial-intelligence-assisted services as part of the creative and administrative process.

These tools may assist with activities such as:

• lyric development;

• music composition;

• vocals or arrangement;

• audio production;

• file storage;

• email delivery;

• payment processing;

• website hosting; and

• customer administration.

Where reasonably possible, we limit the personal information shared with third-party tools to what is necessary for providing the service.

By purchasing a personalised product and providing information for its creation, you acknowledge that relevant portions of your creative brief may be processed using such tools.

6. Service providers

We may share personal information with trusted service providers where necessary to operate our business.

These may include providers of:

• website and funnel hosting;

• payment processing;

• email services;

• cloud storage;

• customer-management systems;

• analytics;

• music-production tools; and

• other technology used to create and deliver your order.

These providers may process information on our behalf according to their own terms, privacy policies and applicable legal obligations.

We do not sell your personal information to advertisers.

7. Email communications

We may email you when necessary to:

• confirm your purchase;

• request information needed to complete your order;

• provide updates about your order;

• deliver your completed music;

• respond to enquiries; and

• provide customer-service information.

If you separately subscribe to promotional or marketing emails, you may unsubscribe at any time by using the unsubscribe link provided in those messages.

Transactional emails relating to an existing purchase may still be sent where necessary to fulfil your order.

8. Cookies and website information

Our website and third-party service providers may use cookies and similar technologies.

These may collect information such as:

• browser type;

• device type;

• IP address;

• pages visited;

• referring website;

• approximate location;

• interactions with our website; and

• other technical or usage information.

This information may be used for website functionality, security, analytics and improving the user experience.

Where required by applicable law, consent will be requested before non-essential cookies are used.

9. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes and meeting legal obligations.

Creative briefs, correspondence and completed-order records may be retained where reasonably necessary for customer support and business administration.

We may delete or anonymise information when it is no longer required.

10. Your personalised music files

Your completed song, jingle and associated materials may be stored for a reasonable period after delivery for backup, customer service and possible replacement of lost files.

We cannot guarantee permanent storage of completed files.

You should therefore download and securely retain your own copy after delivery.

11. Testimonials and examples

We will not intentionally publish your personalised song, lyrics, personal information, testimonial or story publicly for promotional purposes without your permission.

If we would like to use your song or feedback as an example, we may ask you separately for consent.

You are free to decline.

12. Information about other people

If you provide information about another person for inclusion in your song or jingle, you are responsible for ensuring you are entitled to provide that information.

Please avoid submitting private or sensitive information about another person without their permission.

13. Data security

We take reasonable administrative and technical measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no online system, email service or digital-storage method can be guaranteed to be completely secure.

14. International data processing

Radiant Road Media LLC is a United States company, and our service providers may operate in different countries.

As a result, your personal information may be processed or stored outside the country in which you live.

Those countries may have different privacy laws from your own.

Where applicable, we take reasonable steps to use service providers that maintain appropriate privacy and security practices.

15. Your privacy rights

Depending on where you live, you may have legal rights relating to your personal information, including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate information;

• request deletion of certain information;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent; and

• request a copy of certain information.

These rights may be subject to legal exceptions, including requirements to retain records for tax, accounting, fraud-prevention or legal purposes.

To make a privacy request, contact us using the details below.

16. Children

Our services are intended for adults and are not knowingly directed toward children under the age required to provide their own consent under applicable law.

We do not knowingly collect personal information from children through our services without appropriate parental or guardian involvement.

17. Third-party links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of websites operated by third parties.

We encourage you to review their privacy policies separately.

18. Legal requirements

We may disclose personal information where reasonably necessary to:

• comply with applicable laws or legal processes;

• respond to lawful requests from authorities;

• protect our rights or property;

• investigate fraud or misuse;

• enforce our Terms & Conditions; or

• protect the safety and security of our business, customers or others.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a revised “Last updated” date.

20. Contact us

For questions about this Privacy Policy or the way your personal information is handled, contact:

Radiant Road Music

Operated by Radiant Road Media LLC
Email: tanya@radiantroadmusic.com